Terms of service

Site Overview

Japanese Select (the "Store") hereby establishes the following Terms of Service (the "Terms") for the use of the Japanese Select online store operated under the store name Japanese Select at japaneseselect.com (the "Service"). References to the "Company" in these Terms mean the operator of the Store.

Article 1 Scope and Amendments

1. These Terms apply to the provision and use of the Service by the Company and the users defined in Article 3.

2. If it becomes necessary to amend these Terms, the Company may do so in accordance with applicable laws and regulations. In such case, the Company will notify users, by posting on the Service website or by other appropriate means, that these Terms will be amended, the contents of the amended Terms, and the effective date of the amendment.

Article 2 Use of the Service

1. Users shall use the Service in accordance with these Terms and any separately established usage guides or similar rules provided by the Company.

2. The Company may change the content of the Service without prior notice to users.

Article 3 Users

"User" means any person who uses the Service, including by browsing the Service or purchasing products through the Service. By using the Service, the user is deemed to have agreed to these Terms.

Article 4 User Registration

1. Membership registration is required when using the Service for the first time to purchase products handled by the Company. Users shall apply for membership registration from the membership registration page in accordance with the method designated by the Company.

2. When the Company approves an application under the preceding paragraph, the Company shall communicate its acceptance by sending a membership registration confirmation email.

3. If a user purchases products by credit card, the user shall use a credit card in the user's own name.

4. The Company may refuse to approve a registration application if it becomes known that the applicant has previously had membership revoked due to a violation of these Terms, if the application contains any false information, if a membership registration by the same applicant already exists, or if the Company otherwise determines that it is inappropriate to approve the application.

5. Membership registration is limited to persons who have an address in Japan.

Article 5 Notification of Changes

If any change occurs to a user's address, name, telephone number, or any other matter that the user has previously reported to the Company, the user shall notify the Company in accordance with the method separately instructed by the Company.

Article 6 Suspension of Use of the Service and Cancellation of Membership

The Company may suspend the provision of the Service or cancel a user's membership registration without prior notice if the user falls under any of the following items:

• It becomes known that the user has previously had membership revoked due to a violation of these Terms.
• There has been a delay in performance or other default in the payment of charges or other obligations related to the Service.
• The user has engaged in any act set forth in Article 8 (Prohibited Acts).
• The user is a minor, adult ward, person under curatorship, or person under assistance and has not obtained the consent of a legal representative, guardian, curator, or assistant.
• The user falls under any anti-social force specified in Article 19.
• The user otherwise violates these Terms.

Article 7 Withdrawal from Membership

1. If a user wishes to withdraw from membership, the user shall apply for withdrawal in accordance with the method designated by the Company.

2. If a user withdraws from membership, the Company will stop using the user's personal information. The suspension of email newsletters distributed by the Company shall be handled by the user in accordance with the guidance provided by the customer center.

3. Even after withdrawal, the Company may retain user information for a certain period in accordance with applicable laws and regulations.

4. Even if a user withdraws from membership, the Company will still deliver products that have already been ordered but not yet received, and will send email notices related to such delivery.

5. If a user withdraws from membership, the user will no longer be able to view information such as purchase history.

Article 8 Prohibited Acts

Users shall not engage in any of the following acts:

• Applying for membership registration with false information.
• Interfering with the operation of the Service or engaging in any other act that may hinder the Service.
• Using a credit card fraudulently in connection with the Service.
• Improperly using an email address or password.
• Purchasing products through the Service for resale, re-sale, or any other commercial purpose.
• Transferring coupons or similar items distributed by the Company to a third party, whether for consideration or free of charge.
• Repeating excessive returns or exchanges.
• Causing or potentially causing inconvenience, disadvantage, or damage to other users, third parties, or the Company.
• Infringing or potentially infringing the trademark rights, copyrights, privacy, or any other rights of other users, third parties, or the Company.
• Acts contrary to public order and morals, acts in violation of laws and regulations, or acts likely to do so.
• Improperly applying for or holding multiple membership registrations.
• Any other act that the Company determines to be inappropriate.

A violation of the prohibited acts above is not merely a breach of etiquette. It may also violate the Penal Code, the Unauthorized Computer Access Act, the Trademark Act, the Copyright Act, the Civil Code, and other laws and regulations, and may result in criminal liability and civil liability for damages.

Article 9 Copyright

1. All copyrights, trademark rights, and any other intellectual property rights relating to the text, images, designs, and other content used in the Service belong to the Company or to other legitimate rights holders, and users shall not engage in any act that infringes those rights.

2. If any issue arises between a user and a rights holder or third party due to a violation of this Article, the user shall resolve the issue at the user's own responsibility and expense and shall not cause any inconvenience or damage to the Company.

Article 10 Management of IDs and Passwords

1. Users shall be responsible for managing the email address and password set by the user.

2. Users shall strictly manage their email address and password, and the Company shall not be liable for any damage arising from inappropriate management, erroneous use, or use by a third party of an email address or password, regardless of whether the member was negligent.

3. If a user becomes aware that the user's email address or password is being used improperly by a third party, the user shall immediately notify the Company.

4. Users acknowledge the risk of leakage associated with actions such as transmitting credit card numbers when using the Service and shall do so at their own responsibility.

Article 11 User Information (Personal Information)

1. The Company shall handle information about users learned in connection with the use of the Service, including personal information but not limited thereto, in accordance with the Privacy Policy.

Article 12 Purchase of Products

1. Only users who reside in Japan and receive products in Japan may use the Service to purchase products.

2. If a user wishes to purchase a product, the user shall apply to purchase the product in accordance with the method designated by the Company.

3. A sales contract for the relevant product or products shall be formed between the user and the Company when the Company sends to the user an email stating that the Company accepts the application described in the preceding paragraph.

4. Delivery of products through the Service shall be limited to within Japan.

5. Cancellation of applications under paragraph 2 shall be governed by any separately established usage guide or similar rules designated by the Company.

Article 13 Cancellation of Contract and Other Necessary Measures

1. The Company may unilaterally cancel a sales contract with a user if any of the following events occurs:

• The user violates these Terms.
• The credit card company designated by the user notifies the Company that card authorization cannot be completed.
• Circumstances become known indicating that the user's ability to pay is in doubt.
• The product is out of stock and cannot be delivered without difficulty.
• Delivery cannot be completed because the address is unknown or because of the user's long-term absence.
• The user refuses to receive a product even though it has been delivered to the shipping address designated by the user.
• The user refuses to pay for the product upon delivery even though the user designated cash on delivery as the payment method.
• The user refuses to receive a product even though it has been delivered to the shipping address designated by the user.
• The user refuses to pay for the product upon delivery even though the user designated cash on delivery as the payment method.

2. Notwithstanding the preceding paragraph, if a user engages in fraudulent or otherwise inappropriate conduct in connection with the use of the Service, the Company may cancel or rescind the sales contract or take any other appropriate measures based on applicable law.

3. If it becomes necessary to ensure the security of the user, the Company, or a third party, the Company may block access to the Service, suspend or discontinue all or part of the Service, delete registrations of IDs (email addresses) and passwords, cancel membership registration, or take any other appropriate measures.

Article 14 Management of Information

1. If comments or other information transmitted by a user falls under any of the following, the Company may, at its own discretion and without notice to the user, delete such information:

• The information is clearly found to infringe the copyrights or other rights of the Company or a third party, or to damage the honor or credit of the Company or a third party.
• The Company receives a warning from a third party that the information infringes the copyrights or other rights of that third party or damages the honor or credit of that third party.
• The information is found to violate laws and regulations.
• The Company is ordered by a government office or public institution to delete the information based on legal grounds.
• The information is otherwise recognized as inappropriate for the operation of the Service.

2. The Company may, at its own discretion and without any notice, refuse a user access to all or part of the Service.

Article 15 Suspension of the Service

The Company may suspend the provision of all or part of the Service without prior notice to users if any of the following applies in order to maintain the Service in good operating condition:

• Periodic or emergency system maintenance is necessary.
• Operation of the system becomes difficult due to earthquakes, lightning, fire, wind or flood damage, power outages, natural disasters, or interference by a third party.
• The Company otherwise determines that suspension of the system is unavoidable.

Article 16 Other Disclaimers

1. If the Company is obligated to provide notice to a user, the Company shall be deemed to have fulfilled that obligation by sending notice to the email address registered in advance by the user. With respect to product delivery, the Company shall be deemed to have fulfilled its obligation by delivering the product to the address specified by the user at the time of purchase.

2. Regardless of the legal basis for any claim, the Company shall not be liable for any damage, loss, or disadvantage suffered by a user unless the Company has acted intentionally or with gross negligence.

3. If a user causes damage or loss to a third party through use of the Service, the user shall resolve the matter at the user's own responsibility and expense and shall not cause any inconvenience to the Company, unless the Company has acted intentionally or with gross negligence.

4. If the Company changes a user's password or takes similar action, the Company shall confirm the identity of the user in accordance with the method designated by the Company, and the Company shall be exempt from liability so long as there has been no error in that method.

5. The user shall bear the cost of installing computer equipment, communication equipment, and similar tools necessary to use the Service, as well as telephone charges, LAN usage fees, application fees, and any other expenses required to use the Service.

6. Users shall use the following recommended browsers and environments when using the Service. The Company shall not be liable for any problems arising from the use of browsers other than the Company's recommended browsers and will not answer questions related thereto.

Recommended PC environment

• Windows: latest versions of Firefox, Google Chrome, and Microsoft Edge
• Macintosh: latest version of Safari

Recommended smartphone environment

• iOS 9.0 or later
• Android 5.0 or later

7. Product images shown on the Service may differ slightly from the actual product in color, size, or other details due to display settings and photography techniques.

8. After the Company delivers a product to the shipping carrier with which the Company contracts and requests shipment to the address designated by the user, the Company shall not be responsible for any trouble arising from an unknown delivery address or similar delivery issue.

Article 17 Payment Methods

The amount payable when purchasing products shall be the total of the product purchase price, cash-on-delivery handling fee, shipping fee, and consumption tax (collectively, the "Product Purchase Amount, etc.").

Payment of the Product Purchase Amount, etc. through the Service shall be made by a credit card in the user's own name or by cash on delivery (excluding certain areas).

If payment is made by credit card, the user shall comply with the terms separately agreed between the user and the credit card company. If a dispute arises between the user and the credit card company or similar entity, the parties concerned shall resolve it between themselves, and the Company shall bear no responsibility.

Article 18 Returns of Products

1. Except where permitted by law, the Company will accept returns of products only in the following cases. However, the user must notify the Company of the return within the period separately prescribed by the Company and in accordance with the method set forth in the usage guide.

• The delivered product is different from the product the user ordered.
• The quantity delivered exceeds the quantity the user ordered.
• The Company acknowledges that the product ordered by the user has a defect.

2. Even if any of the items in the preceding paragraph applies, the Company may refuse the return if the user does not notify the Company of the return within the period prescribed by the Company and in accordance with the method set forth in the usage guide.

Article 19 Elimination of Anti-Social Forces

1. The user represents and warrants to the Company as follows:

• The user is not an organized crime group, a company affiliated with an organized crime group, a racketeer, a person equivalent to any of the foregoing, or a member thereof (collectively, "Anti-Social Forces").
• The user does not use the Service by allowing Anti-Social Forces to use the user's name or for the benefit of Anti-Social Forces.
• The user does not, personally or through a third party, engage in threatening behavior or violence against the Company, or use fraudulent means or force to obstruct the Company's business or damage the Company's credibility.

2. If a user violates the preceding paragraph, the Company may, without any notice or demand, cancel the user's membership registration or contract, or take any other measures provided for in these Terms.

3. The Company shall not bear any liability for damages arising from measures taken under the preceding paragraph. The user shall compensate the Company for any damages caused by the user's violation of paragraph 1.

Article 20 Miscellaneous

1. Communication between the Company and the user shall, in principle, be by email.

2. The user and the Company agree that use of the Service shall be governed by the laws of Japan.

3. If any issue arises in connection with use of the Service that cannot be resolved under these Terms, the Company and the user shall discuss the matter in good faith and seek a resolution.

4. If litigation becomes necessary in connection with use of the Service, the Tokyo District Court shall be the court of exclusive jurisdiction for the first instance.

5. If a claim for damages arises due to a user's non-payment of the purchase price or any other violation of these Terms, and the Company engages an attorney in order to collect that claim, the user shall also bear the attorney's fees based on the attorney's fee regulations.

End.