Place Order
Yes, we are a legally registered business under Japanese law, and our corporate contact information is available on our website.
All our products are sourced through authorized channels, ensuring compliance, quality standards, and fresh production dates.
Yes, we use Shopify's global payment system, which ensures that all the information you provide is securely protected. Our website employs HTTPS and SSL secure communication protocols to safeguard your data and prevent any unauthorized third-party access.
The average time from placing order to receiving package is approximately 14 days under normal circumstances.
Here’s an overview of our typical shipping timeframes:
- Order Processing:
We aim to ship most orders within 0-3 days of purchase.For special or limited-stock matcha products, we may require an additional 3-5 days to secure fresh stock from the manufacturer.
- Shipping to Customers:
Once shipped, delivery typically takes 5-14 days.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Most of our customer got items on 10 days from US.
It depends on where you are. Orders processed here will take 0-3 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
We use Japan Post for most of the shipping.
You can get more info from Japan Post Office Site.
After the shipment is dispatched, we will notify you via email and provide the tracking number.
You can check the status on the Japan Post official website or through a third-party tracking site for free.
- Japan Post official website: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
- Third-party tracking site: https://parcelsapp.com/en/tracking
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us via email, and we will be happy to help you find local Japanese products.
Please note that most products will need to pass our quality checks to ensure they meet our standards before we can offer them.
Other
You can contact us through our contact page! We will be happy to assist you.